Privacy Policy

1. Introduction

LoveLightPeace Wellbeing ("we", "us", "our") is a sole-trader business operated by Donna Redford. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding that data.

2. Data Controller

The data controller responsible for your personal data is:

Donna Redford
LoveLightPeace Wellbeing
Email: hello@lovelightpeace.com

3. What Personal Data We Collect

We may collect the following types of personal data:

• Identity data: your name
• Contact data: your email address, phone number, and location
• Enquiry data: the content of messages you send via our contact form or registration of interest forms
• Booking data: session preferences, appointment dates, and payment information processed by third-party booking and payment providers
• Mailing list data: your email address if you subscribe to our newsletter
• Technical data: IP address, browser type, and usage data collected automatically when you visit our website

4. How We Collect Your Data

We collect personal data through:

• Our website contact form and registration of interest forms
• Email correspondence
• Booking and scheduling via Calendly
• Event ticket purchases via TicketTailor
• Newsletter subscription
• Cookies and similar technologies (see Section 10)

5. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To arrange and deliver one-to-one sessions, group workshops, retreats, and corporate wellbeing sessions
• To send you our newsletter if you have subscribed
• To manage event bookings and registrations of interest
• To improve our website and services
• To comply with legal obligations

6. Lawful Basis for Processing

We process your personal data on the following legal bases:

• Consent: where you have given clear consent for us to process your data for a specific purpose, such as subscribing to our newsletter or submitting a registration of interest form
• Contract: where processing is necessary for the performance of a contract with you, such as delivering a booked session or workshop
• Legitimate interests: where processing is necessary for our legitimate interests, such as responding to enquiries and improving our services, provided these do not override your rights

7. Third-Party Services

We use the following third-party services that may process your data:

• Calendly: for booking and scheduling sessions
• TicketTailor: for event ticket purchases
• Google reCAPTCHA: for spam prevention on our forms
• Netlify: for website hosting

Each of these providers has their own privacy policy governing how they handle your data. We encourage you to review their respective policies.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Your data is stored securely and access is limited to those who need it to provide our services.

We do not store payment card details. All payment processing is handled securely by our third-party booking and ticketing providers.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry and contact form data: retained for up to 12 months after your last interaction with us
• Client session records: retained for up to 3 years after the last session
• Newsletter subscriber data: retained until you unsubscribe
• Booking and event data: retained for up to 2 years for business records

10. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website to function, such as remembering your cookie consent preference
• Third-party cookies: set by services we use, such as Google reCAPTCHA

You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.

11. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data we hold about you
• Right to rectification: you can request that we correct any inaccurate or incomplete data
• Right to erasure: you can request that we delete your personal data where there is no compelling reason for us to continue processing it
• Right to restrict processing: you can request that we limit how we use your data
• Right to data portability: you can request a copy of your data in a structured, machine-readable format
• Right to object: you can object to the processing of your personal data where we are relying on legitimate interests
• Right to withdraw consent: where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at hello@lovelightpeace.com. We will respond to your request within one month.

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Donna Redford
LoveLightPeace Wellbeing
Email: hello@lovelightpeace.com